The Emergency Department is a busy place. Diagnoses, treatment plans and test results are often relayed to patients and families briefly and quickly, which may generate stress, anxiety, uncertainty and questions after the provider has left the room. In some cases, patients and families may wait a significant period of time before receiving updates, which can result in frustration and fear.

The Emergency Department Ambassador Program (EDAP) was established by the University of Wisconsin School of Medicine and Public Health Gold Humanism Honor Society students of 2009-2010.

The goal of EDAP is to provide patients and families with an additional resource person (medical student) who will have the time to convey and repeat information from the medical care team, due to the fact that the medical student will not have any clinical responsibilities in the ED.  Second year medical student volunteers serve as liaisons for patients and their families in UW Hospital’s Emergency Department University of Wisconsin Hospital and Clinics.

The medical student will also serve as a conduit for any newly developed questions or concerns patients or families may have, and the student will then convey these issues to the medical care team in order to expedite appropriate action. They will be able to provide a familiar face to soothe anxiety and frustration, and will facilitate a connection between the patient/family and the health care team.